Privacy Policy
This policy explains what information Ventus Media Group LLC collects through this website and the Virtual Receptionist service, and how we use it.
Information we collect
- From website visitors: the name, email and business name you enter in our contact form.
- From customers: your business details, and billing details handled by Stripe. We never see or store your full card number.
- From callers to our customers: call audio, transcripts, phone numbers and the details callers share (such as name, email and appointment requests). We process this for the business they called.
How we use it
- To reply to inquiries and set up your service.
- To answer calls, book appointments and send call reports for the business a caller contacted.
- To bill customers and keep records.
- To fix problems and improve how the receptionist handles calls.
We don't sell personal information.
Who we share it with
Only the providers we need to run the service, such as our telephony and voice providers, calendar tools, cloud storage, and Stripe for payments. Each of them handles the data only to provide their part of the service. We may also share information if the law requires it.
How long we keep it
We keep call records while a customer's service is active and for up to 30 days after cancellation, unless the customer asks us to delete them sooner or the law requires us to keep them longer.
Your choices
You can ask to see, correct or delete personal information we hold about you. If you called one of our customers, you can also contact that business directly. Email samson@ventusmediagroup.com and we'll respond within 30 days.
Security
We use reputable providers with encryption in transit and access controls. No system is perfectly secure, but we work to protect the information we handle.
Changes
If we update this policy, we'll change the date at the top. Material changes will be emailed to customers.
Contact
samson@ventusmediagroup.com